Ignite My Trip

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information when you visit our website and use our services.

INTRODUCTION

Effective Date: January 1, 2021
Last Updated: September 7, 2025

LuxNomad Travels, doing business as Ember & Co (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our travel experiences. As an IATA-certified travel company, we handle sensitive personal information necessary to provide comprehensive travel services. This policy describes our practices regarding your personal data and your rights concerning that information.

INFORMATION WE COLLECT

Understanding what information we collect and how we use it.

Personal Information

We collect the following types of personal information: Contact Information- Full name, Email address, Phone number, Mailing address,

Travel Documentation

Passport details (number, expiration date, issuing country), Government-issued identification & Visa information (when applicable)

Payment Information

Credit/debit card details, Billing address, Payment history

Health & Safety Information

Dietary restrictions and allergies, Medical conditions, Prescription medications, Doctor contact information, Emergency contact details.

Travel Preferences

Accommodation preferences, Activity interests, Special requests or needs

Content You Provide

Photos and videos taken during trips, Communications with us (emails, messages, calls), Feedback, reviews, and testimonials & Social media interactions

Automatically Collected Information

Website usage data through analytics tools, IP address and browser information Device information, Pages visited and time spent on our website.

HOW WE COLLECT INFORMATION

We collect your information through:

  • Website forms when you book services or request information
  • Email communications when you contact us directly
  • Phone conversations during booking or consultation
  • WhatsApp messages for customer service
  • Social media platforms (Instagram, Facebook), when you interact with us
  • In-person interactions during travel experiences
  • Photography and videography during group trips
  • Analytics tools on our website (Google Analytics, Facebook Pixel, etc.)

HOW WE USE YOUR INFORMATION

We collect your information through:

Travel Services

  • Processing bookings and reservations
  • Coordinating with airlines, hotels, and other travel suppliers
  • Managing travel itineraries and logistics
  • Providing customer support before, during, and after travel
  • Handling emergency situations during travel

Legal and Safety Requirements

  • Verifying identity for travel security purposes
  • Complying with government regulations and travel requirements
  • Managing health and safety protocols
  • Processing liability waivers and legal documentation

Business Operations

  • Processing payments and managing billing
  • Sending booking confirmations and travel updates
  • Improving our services and customer experience
  • Marketing and promotional communications (with your consent)
  • Creating testimonials and marketing materials (with your permission)

Analytics and Website Improvement

  • Analyzing website usage to improve functionality
  • Understanding customer preferences and behavior
  • Enhancing our digital marketing efforts

INFORMATION SHARING AND DISCLOSURE

Travel Partners and Vendors

We share your information with trusted third parties necessary to provide travel servicesWe collect your information through:

  • Airlines for flight bookings and passenger manifests
  • Hotels and accommodations for reservations
  • Tour operators and local guides for activity bookings
  • Transportation providers for ground transfers
  • Travel insurance providers, when applicable
  • Payment processors for transaction processing

Legal Requirements

We may disclose your information when required by:

  • Government agencies for security and immigration purposes
  • Law enforcement, when legally compelled
  • Court orders or legal proceedings
  • Emergency situations to protect health and safety

Business Operations

  • Service providers who assist with CRM, cloud storage, and website analytics
  • Marketing platforms for email campaigns and advertising (with consent)
  • Professional advisors, including lawyers and accountants

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

DATA STORAGE AND SECURITY

Storage Methods

Your information is stored using:
  • Customer Relationship Management (CRM) systems
  • Secure cloud storage platforms
  • Encrypted databases
  • Physical filing systems for legal documents (when necessary)

Security Measures

We implement appropriate security measures, including:
  • Data encryption for sensitive information
  • Secure server environments
  • Access controls and authentication
  • Regular security audits and updates
  • Employee training on data protection

Data Retention

We retain your personal information for:
  • Active bookings: Until completion of travel and resolution of any issues
  • Financial records: As required by law (typically 7 years)
  • Marketing communications: Until you opt out
  • Legal documents: As required by applicable regulations

YOUR PRIVACY RIGHTS

Access and Correction

You have the right to:
  • Access your personal information that we hold
  • Request corrections to inaccurate data
  • Update your preferences and contact information

Marketing Communications

You may:
  • Opt out of marketing emails at any time
  • Unsubscribe from promotional communications
  • Update your communication preferences

Data Deletion

You have the right to:
  • Legal requirements for record keeping
  • Legitimate business needs
  • Safety and security considerations

Restrictions on Processing

  • You may request restrictions on how we process your information in certain circumstances.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to:
  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Support our marketing and advertising efforts
  • Remember your preferences and settings

You can manage cookie preferences through your browser settings.

INTERNATIONAL DATA TRANSFERS

As a travel company, we may transfer your information internationally to:

  • Destinations you're traveling to
  • International travel partners and suppliers
  • Cloud storage providers with global infrastructure

We ensure appropriate safeguards are in place for international transfers.

CHILDREN'S PRIVACY

We do not knowingly collect personal information from children under 13 without parental consent. If traveling with minors, parents/guardians are responsible for providing the necessary information and consent.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting updates on our website
  • Sending email notifications to registered users
  • Updating the "Last Updated" date above

CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, contact us:

Ember & Co
Email: info@embercurated.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.